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Documents and Privacy

Documents and Privacy

I Don’t Have My E-ticket / Boarding Pass Anymore, What Do I Do?

At different stages of your claim, we will most likely need your e-ticket. We request an e-ticket, either to confirm details in relation to your case or because the airline requires it to process the case.

Your e-ticket should have been sent after booking your ticket. Typically, e-ticket is sent to the email you specified during the booking process, so take a look through your inbox or inboxes. You can also try checking on the airline’s website: It will usually let you download your e-ticket again after logging in with details such as booking reference, email address, your name, surname, etc.

As for a boarding pass, there are certain airlines and courts that require a boarding pass in order to carry out the proceedings. Although we fully believe you, the courts or airlines sometimes need proof that you checked in or boarded the plane.

If you no longer have your boarding, please contact the airline or your Online Travel Agency (OTA) -if you used one- and request a boarding certificate – it works just as well!

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